Our team have developed our own unique methodology for detecting, identifying, managing and solving conflicts.
An unresolved conflict leads to division and to the breakup of personal and/or group relationships.
Despite the wide range of conflict that we may encounter, we can divide them into the following categories:


  • Interpersonal conflicts: Two people opposed due to a third party, an idea or an objective to which they both aspire.
  • lntraclass conflicts: When confrontation takes places among subgroups within the same original group.
  • lnterclass conflicts: Conflicts that arise among different groups.



Any party or parties in a dispute,who wish to embark on an alternative dispute resolution process, can do so summiting an application to GIRa.

When GIRa receives the application,our team will contact the other party involved in the dispute in order to inform them of the request and, when relevant, about the chosen process.

The ADR process will be conducted according to the criteria of the appointed professional, taking into account the circumstances of the case, the will of the parties and the need for confidentiality, as well as the required terms for a swift resolution of the dispute.

By default, the start of the GIRa process strikes an agreement with all parties that all data, registries, reports or other documents received by the appointed professional during the ADR process will be kept confidential.

In accordance with current legislation, in mediation processes, mediators are not obliged to disclose such registries, documents or reports, to testify or to declare in connection with the mediation, in any contentious or legal proceeding. Likewise, parties will keep the mediation process confidential and they may not be presented as evidence in any arbitral or judicial proceeding or otherwise, including:

  • Views expressed or suggestions/offers proposed by the other party in the course of the mediation process;
  • Acknowledgments made by the other party during the mediation process pertainingto the substance of the dispute; or
  • Any document or mediation agreement proposal that was ultimately not accepted by the parties.